Dyson: Customer Service Representative (Chicago)
Date: 2011-06-09, 3:03PM CDT
Reply to: see below [Errors when replying to ads?]
PURPOSE OF THE POSITION
To handle calls from customers with pre-sales support inquiries, after-sales support issues, technical questions on products, and cross-selling Dyson products and services to existing customers.
This is what we need you to do...
MAIN ACCOUNTABILITIES
1. Deliver an outstanding positive customer experience
• Build rapport with each customer and demonstrate a helpful demeanor
• Trouble-shoot customer issues at the customers' level of understanding
• Take ownership of customers' issues, aiming for one-call resolution
• Achieve effective and timely resolution of customer inquiries
• Perform hands-on technical diagnosis and resolution of mechanical issues
2. Maintain customer account information
• Complete tracking of all interactions with customers in a computerized database
• Track warranty parts and repairs
• Perform order entry
3. Uphold Dyson and Contact Center standards of performance
• Maintain superior attendance and punctuality
• Sustain a high level of call quality at all times
• Maintain a consistently high level of productivity
• Produce accurate and complete documentation of customer interactions and activities
4. Embody the qualities of an engaged, motivated, proactive team member
• Align daily activities to fulfill Dyson business objectives
• Demonstrate resilience and adaptability in a continuously changing work environment
• Take ownership of the impact of decisions and actions
• Support all team members in achieving goals
• Communicate trends to the management team
• Exercise sound judgment in all interactions
5. Fulfill other duties as required
• Relish opportunities to pick up new activities that fall broadly in the purpose of the role
• Take initiative to think outside the box and identify opportunities for improvement
• Identify problems and find solutions
This is what we need you to have...
QUALIFICATIONS
Experience and Education Skills/Competencies
• Minimum of three years experience in a customer service role; one year call center experience required
• Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) preferred
• High School diploma or equivalent required, some college preferred
• Ability to understand the Dyson brand and uphold its integrity
• High level of customer service orientation required--a desire to help or serve others, to identify and meet their need
• Ability to work a flexible schedule which may include evenings and weekends and required overtime
• Strong written, verbal and interpersonal skills
• Background that includes daily application of the following skills: negotiation, analytical & conceptual thinking, and customer service
• Proven technical aptitude
• Proven experience of working in a team
• Ability to push, pull and lift up to 30lbs
• Bilingual skills a plus
Dyson offers an enjoyable work atmosphere, competitive salary and benefits package. Our office is located in River North district of Downtown Chicago.
Interested candidates should apply on-line at http://www.careers.dyson.com/jobs/job.aspx?id=2575
APPLICATIONS ARE ONLY ACCEPTED ONLINE
Dyson is an Equal Opportunity Employer AA m/f/v/d
To handle calls from customers with pre-sales support inquiries, after-sales support issues, technical questions on products, and cross-selling Dyson products and services to existing customers.
This is what we need you to do...
MAIN ACCOUNTABILITIES
1. Deliver an outstanding positive customer experience
• Build rapport with each customer and demonstrate a helpful demeanor
• Trouble-shoot customer issues at the customers' level of understanding
• Take ownership of customers' issues, aiming for one-call resolution
• Achieve effective and timely resolution of customer inquiries
• Perform hands-on technical diagnosis and resolution of mechanical issues
2. Maintain customer account information
• Complete tracking of all interactions with customers in a computerized database
• Track warranty parts and repairs
• Perform order entry
3. Uphold Dyson and Contact Center standards of performance
• Maintain superior attendance and punctuality
• Sustain a high level of call quality at all times
• Maintain a consistently high level of productivity
• Produce accurate and complete documentation of customer interactions and activities
4. Embody the qualities of an engaged, motivated, proactive team member
• Align daily activities to fulfill Dyson business objectives
• Demonstrate resilience and adaptability in a continuously changing work environment
• Take ownership of the impact of decisions and actions
• Support all team members in achieving goals
• Communicate trends to the management team
• Exercise sound judgment in all interactions
5. Fulfill other duties as required
• Relish opportunities to pick up new activities that fall broadly in the purpose of the role
• Take initiative to think outside the box and identify opportunities for improvement
• Identify problems and find solutions
This is what we need you to have...
QUALIFICATIONS
Experience and Education Skills/Competencies
• Minimum of three years experience in a customer service role; one year call center experience required
• Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) preferred
• High School diploma or equivalent required, some college preferred
• Ability to understand the Dyson brand and uphold its integrity
• High level of customer service orientation required--a desire to help or serve others, to identify and meet their need
• Ability to work a flexible schedule which may include evenings and weekends and required overtime
• Strong written, verbal and interpersonal skills
• Background that includes daily application of the following skills: negotiation, analytical & conceptual thinking, and customer service
• Proven technical aptitude
• Proven experience of working in a team
• Ability to push, pull and lift up to 30lbs
• Bilingual skills a plus
Dyson offers an enjoyable work atmosphere, competitive salary and benefits package. Our office is located in River North district of Downtown Chicago.
Interested candidates should apply on-line at http://www.careers.dyson.com/jobs/job.aspx?id=2575
APPLICATIONS ARE ONLY ACCEPTED ONLINE
Dyson is an Equal Opportunity Employer AA m/f/v/d
- Compensation: $13.50 per hour plus shift differential
No comments:
Post a Comment