Ajilon Professional Staffing is a global staffing firm that specializes in placing administrative, management, human resources, and customer service professionals. We place on a temporary, temporary to hire, and permanent basis.
Below is a position I am working on this week and I was hoping you could help me out. If you know of anyone who would be a fit with this position, please forward me their resume or feel free to forward on my contact information. I appreciate your help!
Technical Customer Service Representative
A fast growing organization in Downtown Chicago is seeking a Technical Customer Service Representative!
This organization offers a team-oriented environment, thorough training, and possible advancement opportunities!
Responsibilities:
-Provide exceptional customer service while working in an inbound call center environment
-Assist callers with questions regarding website use, online training, and steps to complete training
-Troubleshoot any technical issues regarding online training site
-Escalate any major issues to management's attention
-Record detailed notes within internal database
-Follow up with callers who had issues that were not resolved during initial call
Requirements:
-2-5 years of inbound call center experience handling technical issues
-Must have supported a software/technology product over the phone
-Degree preferred
-Must be comfortable answering technical questions and providing helpdesk support
Thank you!!!
Claire Will
Staffing Manager
Ajilon Office
10 S. LaSalle St.
Suite 1310
Chicago, IL 60603
p: (312)782-7788 x298
f: (312)782-0171
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