Guest Service Representative at the Shedd Aquarium

Be a part of the magic of Shedd Aquarium, Chicago's most visited cultural attraction.
As a Guest Service Representative you will part of our guests' total experience.  Being a member of a dynamic team, you will make the guest your first priority.    Guest Service Representatives are the primary contact for all guest interaction within the Aquarium.  Each team member actively engages the guest, shares knowledge and information, and provides answers and solutions to guest concerns and questions.  Operationally, the Guest Services Representative monitors assigned areas for traffic flow and safety concerns. All team members act as a role model for outstanding customer service standards, both within the department and within the Aquarium. 

Duties and Responsibilities:
•     Embrace and actively practice Shedd's 4 FUNdamental Customer Service Behaviors on a daily basis:
1.     Make a great first impression
2.     Engage each guest
3.     Be the solution
4.     Show pride in Shedd:
•     Actively greet and welcome guests to the Aquarium
•     Monitor traffic flow, safety conditions, and housekeeping at assigned areas
•     Engage all guests at assigned posts, as well as other areas of the Aquarium
•     Make it a personal policy that no guest is left with an unanswered question or concern
•     When cashiering, accurately input ticket information and balance all receipts at the end of each shift
•     Explain and sell appropriate ticketing options to best meet the needs of guests
•     Attends and actively participates in daily shift meetings

Position Specifications:
Required:
1.     Education - High school diploma or equivalent. 
2.     Job Experience – Retail, attraction, or customer service experience in a high volume environment.  Previous Ticketmaster system or cash handling experience preferred.
3.     Special Knowledge and Skills –Performance or theatrical background a plus.  Fluency in multiple languages is also desirable.
4.     Requirements– The guest experience must be the highest priority.  Must be outgoing, dynamic and enthusiastic.  Have the ability to multi-task, have good verbal and written communication, and be friendly and personable.  Open availability is preferred, but availability Friday – Monday is required.  May be required to stand or sit for long hours. May be required to work outdoors

How to Apply:
Please submit your resume to Shedd Aquarium, Human Resources, 1200 S. Lakeshore Drive, Chicago, IL 60605, fax 312-663-0971, or email: jobs@sheddaquarium.org

Based on Shedd Aquarium's commitment to the environment, electronic versions of resumes are preferred.

Contact Information:Tiffany Johnson | Recruiter
1200 S Lake Shore Dr
Chicago, Illinois  60605
Email: jobs@sheddaquarium.org
Fax: 312-663-0971
Alumnus: No