Location:
600 W Chicago Ave
Chicago, IL 60654
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Chicago, IL 60654
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Base Pay:
$13.50 /Hour
Employee Type:
Full-Time
Industry:
Consumer Products
Manages Others:
No
Job Type:
Customer Service
Education:
High School
Experience:
At least 2 year(s)
Travel:
None
Relocation Covered:
No
Post Date:
Contact Information 10/27/2010
Ref ID:
PS1267
Description Dyson is a company with a passion for innovation and developing products that are different and better. A critical element in Dyson’s success worldwide is a focus on customer service. This full time position will ensure that Dyson’s superior level of service is delivered to our customers. The ideal candidate will possess excellent communication skills and the ability to provide great customer service.
Purpose of the position...
To handle calls from customers with pre-sales support inquiries, after-sales support issues, and technical questions on Dyson products and services from potential to existing customers.
This is what we need you to do... MAIN ACCOUNTABILITIES
1. Deliver an outstanding positive customer experience
• Build rapport with each customer and demonstrate a helpful demeanor
• Trouble-shoot customer issues at the customers’ level of understanding
• Take ownership of customers’ issues, aiming for one-call resolution
• Achieve effective and timely resolution of customer inquiries
• Perform hands-on technical diagnosis and resolution of mechanical issues
2. Maintain customer account information
• Complete tracking of all interactions with customers in a computerized database
• Track warranty parts and repairs
• Perform order entry
3. Uphold Dyson and Contact Center standards of performance
• Maintain superior attendance and punctuality
• Sustain a high level of call quality at all times
• Maintain a consistently high level of productivity
• Produce accurate and complete documentation of customer interactions and activities
4. Embody the qualities of an engaged, motivated, proactive team member
• Align daily activities to fulfill Dyson business objectives
• Demonstrate resilience and adaptability in a continuously changing work environment
• Take ownership of the impact of decisions and actions
• Support all team members in achieving goals
• Communicate trends to the management team
• Exercise sound judgment in all interactions
5. Fulfill other duties as required
• Relish opportunities to pick up new activities that fall broadly in the purpose of the role
• Take initiative to think outside the box and identify opportunities for improvement
• Identify problems and find solutions
Purpose of the position...
To handle calls from customers with pre-sales support inquiries, after-sales support issues, and technical questions on Dyson products and services from potential to existing customers.
This is what we need you to do... MAIN ACCOUNTABILITIES
1. Deliver an outstanding positive customer experience
• Build rapport with each customer and demonstrate a helpful demeanor
• Trouble-shoot customer issues at the customers’ level of understanding
• Take ownership of customers’ issues, aiming for one-call resolution
• Achieve effective and timely resolution of customer inquiries
• Perform hands-on technical diagnosis and resolution of mechanical issues
2. Maintain customer account information
• Complete tracking of all interactions with customers in a computerized database
• Track warranty parts and repairs
• Perform order entry
3. Uphold Dyson and Contact Center standards of performance
• Maintain superior attendance and punctuality
• Sustain a high level of call quality at all times
• Maintain a consistently high level of productivity
• Produce accurate and complete documentation of customer interactions and activities
4. Embody the qualities of an engaged, motivated, proactive team member
• Align daily activities to fulfill Dyson business objectives
• Demonstrate resilience and adaptability in a continuously changing work environment
• Take ownership of the impact of decisions and actions
• Support all team members in achieving goals
• Communicate trends to the management team
• Exercise sound judgment in all interactions
5. Fulfill other duties as required
• Relish opportunities to pick up new activities that fall broadly in the purpose of the role
• Take initiative to think outside the box and identify opportunities for improvement
• Identify problems and find solutions
Requirements This is what we need you to have... QUALIFICATIONS
Experience and Education
• Minimum of two years experience in a customer service position; call center experience strongly preferred
• Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) preferred
• High School diploma or equivalent required, some college preferred
Skills/Competencies
• Ability to understand the Dyson brand and uphold its integrity
• High level of customer service orientation required—a desire to help or serve others, to identify and meet their need
• Ability to work a flexible schedule which may include evenings and weekends and required overtime
• Strong written, verbal and interpersonal skills
• Background that includes daily application of the following skills: negotiation, analytical & conceptual thinking, and customer service
• Proven technical aptitude
• Proven experience of working in a team
• Ability to lift up to 30lbs
• Bilingual skills a plus
Our Call Center is open seven days a week: Monday through Friday from 8 AM to 8 PM, Saturday from 9 AM to 3 PM and Sunday from 19 AM to 2 PM.
Dyson offers an enjoyable work atmosphere, competitive salary and benefits package. Our office is located in River North district of Downtown Chicago.
Apply online at www.careers.dyson.com. Only online applications will be accepted.
Experience and Education
• Minimum of two years experience in a customer service position; call center experience strongly preferred
• Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) preferred
• High School diploma or equivalent required, some college preferred
Skills/Competencies
• Ability to understand the Dyson brand and uphold its integrity
• High level of customer service orientation required—a desire to help or serve others, to identify and meet their need
• Ability to work a flexible schedule which may include evenings and weekends and required overtime
• Strong written, verbal and interpersonal skills
• Background that includes daily application of the following skills: negotiation, analytical & conceptual thinking, and customer service
• Proven technical aptitude
• Proven experience of working in a team
• Ability to lift up to 30lbs
• Bilingual skills a plus
Our Call Center is open seven days a week: Monday through Friday from 8 AM to 8 PM, Saturday from 9 AM to 3 PM and Sunday from 19 AM to 2 PM.
Dyson offers an enjoyable work atmosphere, competitive salary and benefits package. Our office is located in River North district of Downtown Chicago.
Apply online at www.careers.dyson.com. Only online applications will be accepted.
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